What’s the difference between the Manager and CuboTienda?
CuboTienda is your online store and your app to run the business: your customers visit, choose and pay. The Manager is the one that answers your WhatsApp: it replies, takes orders, collects payment and lets you know. Use just one or both; it all lands in the same app.
Can I sign up for just one?
Yes. Just the store, Base or Professional, or just the Manager. The Manager comes with the Base store free; if you don’t want it, switch it off.
What if I sell products and also take bookings?
Both go together, in the same store and the same app, at no extra cost. A hair salon that also sells products, a restaurant that takes table reservations: turn on “I sell products” and “I take bookings”, and your customers see “Shop” and “Book now”. Whatever you don’t use doesn’t show. For the Manager, orders and bookings count together toward the same tier.
Is the Base store really free?
Yes, as long as you sell up to 30 orders a month (or bookings: they count together). It’s there to help people who are just starting out or selling a little. If you go over 30 in a month, that month costs USD 10 (we warn you first, when you reach 25). It’s billed month by month: any month you sell 30 or fewer, you pay nothing. We never shut your store down without warning.
Can I sell digital things?
Yes, in both Base and Professional, at no extra cost. A PDF recipe book, a course, photos, print designs, gift cards or custom invitations: they reach your customer by email as soon as they pay, and only the buyer can download them. Photos show in your store with your watermark, and PDFs carry the buyer’s email. Physical and digital go in the same store.
What if I need something that isn't here?
Tell us. If your business needs something the store doesn't do, we can add it to your Professional store, made to measure. And if what you're after is something else, like a system for your company, we can also build it from scratch. We'll work it out together: what you need, how it would look and what it costs, before we start.
Is there anything I can’t sell?
Very little, and only for two reasons: what the law prohibits, and what the companies we rely on don’t allow (our server host, Mercado Pago, Stripe, PayPal and WhatsApp). It’s in a short list, with the reasons. If you’re unsure, ask us first.
Do I need to be good with computers?
No. If you use WhatsApp, you already know everything you need.
Do I lose control of my WhatsApp?
No. You see every chat in your control app, step into any one you want, and the Manager steps aside while you type. And we take WhatsApp Business off your phone: you handle everything from one place.
Do I need two WhatsApp numbers?
Yes: the business number, which the Manager answers, and your personal phone, where it checks with you when it needs something. The business number stays connected to WhatsApp from our servers, so it no longer opens in the phone app: you see the chats in your control app. If today you use one number for everything, we split it together: your usual number stays with the business, because your customers already have it, and you get a new line for yourself.
Will my customers realize it’s an AI?
It’s trained to write like a person, in your style. And if someone asks whether it’s a person, it doesn’t lie. In months of answering for our business, nobody has asked.
What about bank transfers?
You can still accept them, but the bank doesn’t tell us who sent them, so you mark them paid with one tap when you see them. If you want payments marked automatically, take cards (Stripe or Mercado Pago).
Should I keep using delivery apps?
If you want, yes. Delivery apps bring you new people and take a cut of every order. This is for your regular customers, through your WhatsApp and your store, with no commission.
What if I already have a store?
With Professional, we move it over for you at no cost: products, prices and photos. With Base, you upload your list all at once.
Do you touch my money?
No. The money goes into your Stripe, your Mercado Pago or your bank account, as always. We only record it to tell you how much you kept.
Why is it a monthly payment?
Because it works every day on our servers and talks to Stripe, Mercado Pago and WhatsApp, which change things without notice. When they do, we fix it and you never even notice.
What if I want to stop one day?
You stop. Your number, your customers and your price list are yours, and you take them with you as they are.